Electric City Lifetime WarrANTY
We value your TIME Guarantee.
Our call center is open 24 hours a day, 7 days a week and when you call, you will always speak with a live person. Our experienced customer service representatives will schedule an appointment that is convenient for you. Before our Service Expert arrives at the appointed time, we will give you a call so you don’t have to waste your valuable time waiting or worrying.
We value your HOME Guarantee.
Our Service Experts use floor tarps to protect your home. We make sure they leave your home’s interior in the same condition it was in before they arrived. If we don’t get it to your satisfaction we will clean your home.
We value your SATISFACTION Guarantee.
We agree to accept responsibility for your complete satisfaction with the materials we use and the workmanship we provide. During the first year, if you are dissatisfied with our service or our people for any reason, we will do whatever it takes to make it right and correct the problem to your satisfaction.
One Year “Test Drive” Guarantee!
If you are unhappy with your installation and we cannot fix it, we will remove the system and refund 100% of your original investment at any time during the first year. Period!
Limited Lifetime Warranty
Electric City warrants that all labor and materials provided and installed by Electric City shall be installed in accordance with the National Electrical Code. Electric City warrants and guarantees to the original purchaser, that should Customer accept and purchase Electric City’s recommended repair, such repair shall be free from defect in materials and workmanship under normal use and conditions. If our installation fails during the installation’s normal life expectancy, Electric City will repair the installation free. Generators and generator parts provided and installed by Electric City are covered for three years only.
LED light bulbs provided and installed by Electric City are covered by warranty for a minimum of five years after installation. Warranty claims for LED bulbs must be made within the five year warranty period. Acts of God, abuse, or physical damage are not covered under this warranty.
Electric City guarantees the proper installation of surge protectors under this warranty. Electric City does not guarantee, insure, or warranty against lightning or electrical surges except to the extent Electric City WILL provide a new surge protector in the event one should fail under the Lifetime Warranty. Claims for components damaged by lightening or electrical surges are covered by the manufacturer’s warranty only NOT covered this warranty.
Service upgrades (breaker boxes and/or meter bases) carry a TRANSFERABLE LIFETIME WARRANTY.